Overview
We want you to be satisfied with your purchase. This Return Policy is a generic template—replace it with rules that match your operations, payment partners, and local consumer laws.
Eligibility
Items must typically be unopened, unused, and in original packaging where hygiene or safety requires it. Certain products (for example, opened consumables) may not be returnable unless defective or as required by law.
Time window
Return requests should be initiated within a stated number of days from delivery (define the period in your final policy). Late requests may be declined except where law requires otherwise.
How to start a return
Contact our support team with your order number and reason for the return. We will provide instructions, including any return authorization or label where applicable.
Refunds
Approved refunds are typically issued to the original payment method within a reasonable processing window after we receive and inspect the returned items. Shipping charges may be non-refundable unless the return is due to our error or a defective product.
Exchanges
Exchanges may be offered subject to stock availability. If an exact exchange is not available, a refund or store credit may be offered according to your final policy.
Damaged or incorrect items
If you receive a damaged or wrong item, contact us promptly with photos and your order details. We will work to replace the item or refund you as appropriate.
Non-returnable items
Clearly list categories that cannot be returned (e.g., final sale, gift cards, personalized items) consistent with applicable regulations.
Contact
For return assistance, use the contact options published on our storefront.