Introduction
This Privacy Policy describes how FERRO (“we,” “us,” or “our”) handles personal information when you visit our website, create an account, place an order, or contact us. Replace this text with your final policy after legal review.
Information we collect
We may collect information you provide directly (such as name, email, shipping address, and payment details processed by our payment partners) and technical data (such as device type, browser, and approximate location derived from IP) needed to operate and secure the site.
How we use information
We use personal information to fulfill orders, provide customer support, send transactional messages, improve our products and services, comply with legal obligations, and—with your consent where required—for marketing.
Sharing
We may share information with service providers who assist with hosting, analytics, payments, and shipping, subject to contracts that require appropriate protection. We may disclose information if required by law or to protect our rights and users.
Retention & security
We retain information as long as needed for the purposes above and as required by law. We implement reasonable technical and organizational measures to protect personal data.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. Contact us using the details on our contact page to exercise these rights.
Contact
For privacy questions, please reach out via the contact information published on our storefront.